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Please visit our help pages for answers to some of the most commonly asked questions.

What can we help you with?

  • Pre-sales & advice

    Got a questions about a product or need some guidance on the best buys?

  • Aftersales & returns

    If you need assistance with refunds, returning a product, or after-sales care.

  • Delivery & collection

    For help tracking your order or arranging collection from one of our stores.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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